Many providers listed below offer nonemergency transportation for medical appointments, to and from nursing homes and hospitals, for holiday or special-occasion visits, and other trips. Some hospitals, eye doctors, medical, rehabilitation, or other providers offer free transportation for patients or clients to/from their facilities. Private pay; TennCare, when applicable.

Seniors and their families often are concerned about driving safety; for services that help seniors drive safely, see Driver Safety.

American Medical Response (AMR)

  • Nonemergency: 546-9646
  • Emergency: 911
  • Billing: 209-236-8512

Billing address: 10140 Gallows Point Drive, 37931
Emergency and nonemergency ambulance service.

Transportation Counseling (CAC): 673-5001

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Helps callers determine which local transportation services suit their needs and helps individuals access those services. Free.

Knoxville Area Transit (KAT): 637-3000

301 Church Avenue, 37915
Public transportation. The City of Knoxville’s public transportation system providing professional transit service to residents and visitors. Adults (age 65+) and persons with disabilities pay half fare with KAT ID or Medicare card.

KAT LIFT: 215-7850

301 Church Avenue, 37915
KAT’s paratransit service transports passengers with disabilities (as defined by ADA), Mon.-Sun. Passengers must be certified before riding. Fare is $2 per one-way trip. Guests also pay fare. Personal Care Attendants ride free. Service is door to door within service area. Trip must be scheduled at least one day in advance.

Knox County CAC Transit: 524-0319

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Provides demand-response public transportation to Knox County residents who cannot use KAT or KAT LIFT throughout all of Knox County. Service is wheelchair accessible, door-to-door, and available Monday through Saturday. Fare is $2 each way. Trips must be scheduled at least by 11 am the day before the service is needed.

Lifeguard Ambulance Services: 637-7800

1006 Dutch Valley Drive, Suite B, 37918 Nonemergency ambulance service for interfacility or private medical transport.

Out-of-Town Travel

Some bus lines and airlines offer senior citizen discounts. Airlines provide boarding and transit assistance on request.

Priority Ambulance: 688-4999

910 Callahan Drive, Suite 101, 37912
Emergency and nonemergency medical transport for scheduled interfacility or private transports.

Smart Trips: 215-2916

City/county ride-share agency matches personal rider and commuters who want to carpool, works with employers, has bicycling programs, and more. Participants are eligible to win gift cards from area vendors.

Taxicab Inspector: 215-7379

Call to report complaints or unresolved problems with taxicab or city contracted wrecker service companies.


There are maximum rates that taxi companies may charge. Check with Taxicab Inspector for rates. Ask dispatcher in advance for approximate fare. Some companies offer special services for seniors, but you must ask.

TennCare Transportation

Amerigroup: 1-866-680-0633

To arrange nonemergency TennCare transportation for Amerigroup enrollees.

BlueCare & TennCare Select: 1-866-473-7563

To arrange nonemergency TennCare transportation for BlueCare and TennCare Select enrollees.

United Healthcare: 1-866-405-0238

To arrange nonemergency TennCare transportation for United Healthcare enrollees.

Volunteer Assisted Transportation (CAC): 673-5001

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Volunteers provide transportation in program vehicles, for eligible seniors and people with disabilities who require aid and assistance to travel safely. Must apply for service.