The Senior Service Directory is available at no charge to anyone who needs it. If this directory is useful to you or to your loved one, please thank the generous sponsors who have made it possible!
NOTE: If you or relative is in an age-related crisis or planning for later years, the Action Guide offers basic information to help. For immediate needs, please refer to the list of Important Numbers.
Police, fire, and medical emergencies, city and county. Administration: 215-1100
For urgent issues that are not emergencies.
Non-emergency: 215-4010
TTY non-emergency: 215-4010
General Information: 215-7000
Non-emergency: 215-2444
TTY non-emergency: 215-2444
General Information: 215-2243
Non-emergency: 215-4010
Business: 595-4480
Serves only county residents, outside city limits.
Business/Billing/Membership: 560-0239
Billing address: 10140 Gallows Point Drive, 37931
Call for business, billing, or membership information. Non-members billed for service at higher rate.
Emergency: 911
Office: 691-1333
P.O. Box 7184, 37921
Serves Karns, Hardin Valley, Ball Camp, and Solway residents. Call for membership information; non-members billed for service at higher rate.
24/7 advice on emergency treatment. Poison and safety literature on request.
suicidepreventionlifeline.org/chat
24/7. Free, online chat support for people in distress.
Lifeline provides 24/7 free confidential support for people in distress. Veterans’ crisis assistance (option 1) .
A service of McNabb Center. Provides 24/7 mental health crisis response, assessment, triage, and access to care.
Suicide prevention line available to anyone in suicidal crisis or emotional distress. 24/7, 365 days/year.
Call the APS hotline to report abuse, neglect, or exploitation of any vulnerable adult (age 18+). Central intake available 24/7. Call is confidential. Reports can be submitted online at https://reportadultabuse.dhs.tn.gov.
24/7 crisis line for family violence.
Information and referral related to family violence.
24/7 crisis line for sexual assault and abuse.
A program of Catholic Charities of East TN, Inc. 3009 Lake Brook Boulevard, 37909
Temporary emergency housing for people age 60+.
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Answers questions about services and problems concerning older citizens of Knoxville and Knox County. Provides referrals to appropriate resources.
Touch-tone phone: 211
Alternate phone: 865-215-4211
Information and referral service links callers to appropriate resources. Mon. – Fri., 8 am – 5 pm.