2023-2025 Senior Service Directory

The Senior Service Directory is available at no charge to anyone who needs it. If this directory is useful to you or to your loved one, please thank the generous sponsors who have made it possible!

NOTE: If you or relative is in an age-related crisis or planning for later years, the Action Guide offers basic information to help. For immediate needs, please refer to the list of Important Numbers.


Emergency (Voice and TTY): 911

Police, fire, and medical emergencies, city and county. Administration: 215-1100

Non-emergency Dispatch Center: 215-4010

For urgent issues that are not emergencies.

Police and Fire

Police Department, City of Knoxville

Non-emergency: 215-4010
TTY non-emergency: 215-4010
General Information: 215-7000

Sheriff’s Office, Knox County

Non-emergency: 215-2444
TTY non-emergency: 215-2444
General Information: 215-2243

Fire Department, City of Knoxville

Non-emergency: 215-4010
Business: 595-4480

Rural/Metro Fire Department

Serves only county residents, outside city limits.
Business/Billing/Membership: 560-0239
Billing address: 10140 Gallows Point Drive, 37931
Call for business, billing, or membership information. Non-members billed for service at higher rate.

Fire Department, Karns

Emergency: 911
Office: 691-1333
P.O. Box 7184, 37921
Serves Karns, Hardin Valley, Ball Camp, and Solway residents. Call for membership information; non-members billed for service at higher rate.

Medical Emergency

Emergency: 911

Tennessee Poison Center: 1-800-222-1222

24/7 advice on emergency treatment. Poison and safety literature on request.

Mental Health Crisis

24/7. Free, online chat support for people in distress.

National Suicide Prevention Lifeline & Veterans Crisis Line: 1-800-273-8255

Lifeline provides 24/7 free confidential support for people in distress. Veterans’ crisis assistance (option 1) .

Mobile Crisis Unit: 539-2409

A service of McNabb Center. Provides 24/7 mental health crisis response, assessment, triage, and access to care.

988 Suicide & Crisis Line: Call or text 988

Suicide prevention line available to anyone in suicidal crisis or emotional distress. 24/7, 365 days/year.

Family Violence/Sexual Assault

Adult Protective Services (APS): 1-888-277-8366

Call the APS hotline to report abuse, neglect, or exploitation of any vulnerable adult (age 18+). Central intake available 24/7. Call is confidential. Reports can be submitted online at https://reportadultabuse.dhs.tn.gov.

Family Crisis Center: 637-8000

24/7 crisis line for family violence.

Family Violence Help Line: 521-6336

Information and referral related to family violence.

Sexual Assault Center of East TN: 522-7273

24/7 crisis line for sexual assault and abuse.

Emergency Shelter for Seniors

Samaritan Place: 684-1880

A program of Catholic Charities of East TN, Inc. 3009 Lake Brook Boulevard, 37909
Temporary emergency housing for people age 60+.

Aging Information & Referral

Knoxville-Knox County Office on Aging (CAC): 524-2786

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)

Senior Information & Referral (CAC): 546-6262

Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Answers questions about services and problems concerning older citizens of Knoxville and Knox County. Provides referrals to appropriate resources.

General Information & Referral

2-1-1, East TN Information & Referral (CAC)

Touch-tone phone: 211
Alternate phone: 865-215-4211
Information and referral service links callers to appropriate resources. Mon. – Fri., 8 am – 5 pm.