Telephone Service Discounts

The following services are provided to help low-income persons better afford telephone installation/activation and service. For information about phone services for persons with disabilities, see Disability Services.

To qualify for any services listed here, persons must receive assistance from federal programs including but not limited to TennCare, Medicaid, SSI, and SNAP. Others might qualify based on gross monthly income. Proof of income and benefits are required.

Please note: You can get assistance to have either a land-line or wireless plan with these programs, but not both.

Landline Phone Service

Local landline telephone providers can offer discounted or free services for those who qualify.  Contact a local telephone provider or the TN Public Utility Commission.

Lifeline Service

Discounted monthly rate for individuals who qualify.

Wireless Phone Service

The following wireless (mobile or cell) companies offer free cell phones and free basic wireless talk plans with specified monthly minutes for those who qualify. This is the Lifeline program, described above, for wireless phones. The Federal Communications Commission (FCC) regulates the services.

Assurance Wireless: 1-888-898-4888

Basic plan provides 350 voice minutes, unlimited text messaging and 1 GB data per month. Additional voice minutes and data available for a fee, which varies depending on desired plan. An automated phone system answers. Can also apply through assurancewireless.com.

Safelink Wireless: 1-800-977-3768

Basic plan provides 350 voice minutes, unlimited text messaging and 1 GB data per month. Additional voice minutes and data available for a fee, which varies depending on desired plan. An automated phone system answers. Can also apply through safelinkwireless.com.