Disability Services

The Americans with Disabilities Act (ADA) protects the civil rights of persons with disabilities. Five life areas are covered: state and local government operations, transportation, public accommodations, employment, and telecommunications. For a list of resources that provide accessible housing, transportation, assistive or adaptive equipment, or offer similar services or products for persons with disabilities, call the Disability Resource Center at 637-3666. For information about housing for older persons with disabilities, see Housing.

American Council of the Blind: 1-800-424-8666

Information and referral. Mon.-Fri., 9 a.m.-5 p.m. | Website »

Amputee Coalition: 524-8772

900 E. Hill Avenue, Suite 390, 37915
Outreach, education, advocacy, and empowerment of amputees. Amputee Coalition Resource Center is a comprehensive source of information for people living with limb differences. | Website »

ARC Knox County: 524-1311

3000 N. Central Street, 37917
Referral for work training and residential services for persons with intellectual disabilities. | Website »

Blue Book: 301-563-9112

Telecommunication for the Deaf and Hard of Hearing, Inc. 8630 Fenton Street, Suite 121, Silver Spring, MD 20910 The “Blue Book,” a national directory and resource guide (teletype and text telephone) of residential and business numbers can be purchased from the publisher. | Website »

Department of Motor Vehicle: 215-2385

300 Main Street, Old Courthouse, Main Floor, 37902 To apply for a handicapped license or placard, call, pick up or download form for physician to complete. Call for information on application process and costs. | Website »

Disability Resource Center: 637-3666

TTY (for deaf only): 637-6796

900 E. Hill Avenue, Suite 205, 37915
Provides information and referral, peer support, advocacy, Braille services, and independent living skills training for persons with disabilities. Also provides ADA technical assistance for the community at large. Careworks is an in- home, non-medical personal care service offered by DRC to people with disabilities. Ramps N Rails builds ramps and makes limited home modifications. | Website »

Disability Rights TN: 1-800-342-1660

TTY (for deaf only): 1-888-852-2852

9050 Executive Park Drive Ste. 101 B, 37923
Advocates for legal rights of individuals with disabilities. Investigates allegations of abuse and neglect within institutions, and discrimination in employment and education. Assists with access to services, vocational rehabilitation, and employment. | Website »

East Tennessee Technology Access Center (ETTAC): 219-0130

116 Childress Street, 37920
Provides information and access, (through loan and donation), to assistive and durable medical equipment, including items for people with hearing, visual, and physical disabilities. Sliding scale fees. | Website »

Gift of Sight, Hearing & Dentures (CAC): 546-6262

Office on Aging
611 Winona Street, 37917
For Knox County residents who cannot afford them, program provides low-cost eye and hearing exams, eyeglasses, and hearing aids for people age 50+, and low-cost denture exams and dentures for people age 60+. Service limited by available funds and provided at no initial charge to participants, who repay over time based on ability to pay. | Website »

Joni & Friends Knoxville: 540-3860

410 S. Northshore Drive, 37919
Reaches out to families and individuals affected by disabilities. Partnerships with local churches through ministries, training, and resources. | Website »

Knox County ADA Office: 215-2952

TTY (for deaf only): 215-2497

City-County Building, 400 W. Main Street, Suite 360, 37902 Provides information and referral for people with disabilities.

Knoxville Center of the Deaf (KCD)

24-hour line: 579-0832

TTY (for deaf only) 8 a.m .-5 p.m.: 573-5640
3731 Martin Mill Pike, 37920
Sign language interpreting services, information and referral, public awareness, advocacy, outreach, technical assistance, peer counseling, independent living skills and community center activities, including weekly senior citizens’ group. For emergency interpreter services after hours, call 24-hour line, and leave message. On-call staff will return your call. | Website »

Knoxville Community Development Department: 215-2120

City of Knoxville Disability Services Office: 215-2034
TTY (for deaf only): 215-4581

City-County Building, 400 Main Street, 37902
Provides oversight and assures accessibility to City- owned facilities and programs for seniors and persons with disabilities; provides reasonable accommodations to employees and citizens; offers information and referral assistance on disability-related matters. | Website »

Library Services for the Deaf & Hard of Hearing: 1-800-342-3262

Video Phone: (615) 290-5211

615 Church Street, Nashville, 37219-2314
Offers a directory of organizations, programs, and agencies throughout TN that serve the deaf and hard of hearing. Library service, free to TN residents, is a statewide center that provides access to traditional library services for deaf and hard of hearing patrons. | Website »

Rehabilitation Services: 594-6060

TN Dept. of Human Services
520 West Summit Hill Dr., Suite 301, 37902

  • TN Services for the Blind & Visually-Impaired
  • TN Services for the Deaf and Hearing-Impaired
  • Mobility and Independent Living Skills
  • General Services
  • Vocational Rehabilitation

Services are for people with physical, emotional, and mental disabilities help them find or return to work; includes physical restoration, living skills, counseling, communication skills, training and employment opportunities, and more. | Website »

Telecommunications Devices Access Program: 1-800-342-8359

Voice/TTY: 1-888-276-0677

TN Regulatory Authority
Distributes free telephone assistive equipment to people with significant hearing, hearing and visual, speech, or mobility impairments. Equipment includes amplified teletype, and large-button and hands-free phones. Recipients must be permanent residents of TN with a physician-verified disability. | Website »

Telephone Services

Telephone service providers can offer information on equipment, services, and calling features for people with visual, hearing, physical, or speech impairments. Some offer free or discounted Directory Assistance for people unable to read or use the phone book. Companies often require a letter from a physician and may require additional proof of disability. Some companies extend services to non- disabled seniors. Call your phone service or long-distance providers for information.

Tennessee Identification Card: 594-6399

TN Dept. of Safety
7320 Region Lane, Strawberry Plains, 37914
Persons with a mental or physical disability who cannot drive can obtain a permanent photo ID. Those who qualify can receive free ID. For initial ID, you must go to the full- service TN Dept. of Safety office listed above and provide proof of name and identity, including Social Security ID and certified birth certificate (or other certified document with birthdate), marriage certificate (for name change), two proofs of residency (dated within last four months), and certified statement from doctor stating that applicant is unable to operate a vehicle. For replacement ID, you can go to any driver’s license office; small fee. | Website »

Tennessee Library for the Blind & Physically Handicapped: 1-800-342-3308

403 7th Avenue North, Nashville, 37243-0313
Recorded books and loaned equipment for listening. Large- print and Braille materials. Free to eligible persons.

Tennessee Relay Center (TRC): All calls 711

Hearing callers: 1-800-848-0299
TTY (for deaf only): 1-800-848-0298
Spanish (Español): 1-800-842-2088
Speech-to-speech service: 1-866-503-0264
Customer service: 1-866-503-0262

Provides free, statewide assisted telephone service to those who have speech, hearing, and visual impairments. Relays telephone calls between voice and TTY customers. Speech-to-speech service allows speech-disabled persons to use their own voice synthesizers rather than a TDD/TTY. | Website »

Ticket to Work: 1-866-968-7842

TTY (for deaf only): 1-866-833-2967

Social Security Administration (Administered by Maximus, Inc.) 8530 Kingston Pike, 37919
Employment network provider for individuals with disabilities who receive Social Security or SSI benefits and are between the ages of 18 and 64. Services include job accommodations, job placement assistance, ongoing employment support and career planning. | Website »


KAT Lift: 215-7850

301 Church Street, 37915
Knoxville Area Transit’s paratransit service available for passengers with disabilities. Mon.-Sun. See page 150 for full description. | Website »

Knox County CAC Transit: 524-0319

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Lift-equipped minibuses transport Knox County residents who cannot use the KAT system. See page 150 for full description. | Website »

Volunteer Assisted Transportation (CAC): 673-5001

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Volunteers provide transportation in program vehicles for eligible seniors and people with disabilities who require assistance for safe travel. Must apply for service. | Website »

UT Hearing and Speech Center

1600 Peyton Manning Pass, 37996-2500 | Website »

Audiology Services: 974-5453

Evaluation of hearing problems. Comparative hearing aid evaluations with medical referral.

Speech and Language: 974-5451

Speech evaluations and therapy.