Mental Health Services

For information about TennCare’s coverage of mental health services, see Medical Insurance & Financing.

Emergency Services

CONTACT Care Line: 584-4424

Crisis help line. 10 a.m.-10 p.m., 365 days/year.

Crisis Stabilization Unit: 541-6958

A service of Helen Ross McNabb Center
Provides non-hospital, facility-based services that render short-term treatment to facilitate access to services and stabilization to prevent acute psychiatric hospitalization. Will provide these services of a voluntary status to adults (18+) who have been diagnosed with a mental illness and/or co-occurring disorders that are experiencing a behavioral health crisis.  |  Website »

Mobile Crisis Unit: 539-2409

A service of Helen Ross McNabb Center
Provides 24-hour crisis response system for individuals ex- periencing a behavioral health crisis. Provides assessment, triage, and access to appropriate levels of care. Triage staff will determine if caller needs to be seen face to face. If caller needs to be seen, a master’s level clinician will meet the client in-person or via video conference to determine level of care needed. Service available in Knox, Blount, Loudon, Sevier and Monroe counties.  |  Website »

National Suicide Prevention Lifeline: 1-800-273-TALK (1-800-273-8255)

1-800-SUICIDE (1-800-784-2433)
Suicide prevention line. 24 hours, 365 days/year.  |  Website »

Geriatric Assessment Units

These hospital units evaluate older adults with medical, behavioral, mood or memory problems and provide short- term inpatient treatment. Medicare, TennCare, private insurance, and private pay. See Assessment (pages 55-56).

Information and Advocacy

Disability Rights TN: 1-800-342-1660

9050 Executive Park Drive, Suite 101 B, 37923 Advocates for legal rights of persons with developmental and mental disabilities, and investigates institutional abuse and neglect of persons with mental illness.  |  Website »

Mental Health Association of East TN, Inc.: 584-9125 9050

Executive Park Drive, Suite 104-A, 37923 (street)
P.O. Box 32731, 37930-2731 (mailing)
Specializes in mental health education, referrals to mental health and addiction treatment services, and client advocacy. Assistance includes free mental illness screenings and client support via the Peer Recovery Call Center (same number) is open 8:30 a.m. – 5:30 p.m. Website includes resources about seniors and stress, dementia, depression, etc.; offers a free and anonymous Geriatric Depression Rating Scale. Call to report problems with access to mental health services; advocates with service providers to help get treatment access.  |  Website »

Ongoing Mental Health Treatment & Counseling

See also Counseling (pages 62-64). Many home health care agencies (pages 91-93) and nursing homes (pages 132-135) provide mental health services, including monitoring medication levels, behavior management education, and counseling (in home or facility).

Cherokee Health Systems

Provides access to mental health care to those who are insured, underinsured, and uninsured. Sliding fee scale.  |  Website »

Fifth Avenue: 525-2104
538 Fifth Avenue, 37917
Mon.-Fri., 8 a.m.- 5 p.m.

Center City: 544-0406
2018 Western Avenue, 37921
Mon.-Fri.., 8 a.m.-8 p.m.; Sat., 8 a.m.-4 p.m.

East Knox: 522-6097
2202 Martin Luther King Jr. Boulevard, 37915
Mon.- Fri., 8 a.m.-5 p.m.

North Knoxville: 947-6220
7714 Connor Rd., Suite 105, Powell, 37849
Office hours: Mon., Wed., Thurs., 7:30 a.m. -6 p.m., Tues., 7:30 a.m.-7 p.m., and Fri., 8 a.m. – 5 p.m.

Helen Ross McNabb Center: 637-9711

201 W. Springdale Avenue, 37917
Integrated mental health care system, substance abuse/ addiction treatment, services including prevention, treatment, and rehabilitation. Patients can be referred by self, family, or professionals. TennCare, private insurance, private pay. Free to eligible participants.  |  Website »

Peninsula Outpatient Centers: 970-9800

Member of Covenant Health
1451 Dowell Springs Boulevard, Suite 101, 37909 Counseling, medication management, case management, support groups, recovery programs. Insurance, private pay.  |  Website »

Tennessee Mental Health Consumers Association: 281-3683

200 W. 5th Avenue, 37917
Certified Peer Recovery Specialist, Non-Clinical, Psycho Social Rehabilitation for TennCare beneficiaries, age 18+, with a mental health diagnosis. Advocate on staff to help those with TennCare whose mental health care needs are not being met. Offers classes in independent living skills, coping skills, health and wellness, self-advocacy, creative expression and more. Mon. – Fri., 8 a.m. – 3 p.m.  |  Website »

Intensive Outpatient Programs

These programs specialize in emotional health recovery and substance abuse issues for people who need less intensive treatment than inpatient hospital programs but more intensive than is provided in traditional outpatient programs. Medicare, TennCare, private insurance, private pay. For those that provide intensive outpatient programs, see Ongoing Mental Health Treatment & Counseling section above.