Veterans’ Services

Military personnel records can include DD-214, discharge papers, service personnel records, and service medical records. These documents contain information normally needed to verify military service for VA benefits. Discharge papers are also required for burial in state veterans’ cemeteries. If veteran’s DD-214 has been misplaced or lost, please call Knox County Veterans’ Services in this section for assistance in obtaining a replacement copy. If the veteran is deceased, a copy of the death certificate will be required by the National Archives when requesting a replacement copy.

It can take six months or more to obtain VA benefits after an application has been filed. The Fully Developed Claim (FDC) program can speed up the process, but it is only for applicants who can organize and submit all relevant claim information with one filing. To file using FDC, obtain the form (Form 21-527EZ) and instructions at

American Red Cross: 584-2999

6921 Middlebrook Pike, 37909
Provides information and referral, emergency transportation for VA appointments within the state, emergency communication for military personnel worldwide, financial assistance to military personnel, military retirees, and immediate family. | Website »

Ben Atchley State Veterans’ Home: 862-8100

One Veterans Way, 37931
Knox County Veterans’ Services . . . 215-5645 Knox Central Building, 1000 N. Central Avenue, Box 6, 37917 Assistance in filing VA claims. Conducts monthly outreach at all Knox County Senior Centers, see pages 144-145. Call for dates and times. Mon.-Fri., 7:30 a.m.- 4:30 p.m. | Website »

Tennessee Department of Veterans’ Services: 594-6158

601 S. Concord Street, Suite 108, 37919
Information about VA benefits. Help in filing claims and other paperwork. | Website »

U .S . Department of Veterans’ Affairs: 1-800-827-1000

VA benefits including information about education programs; home loans; disability; VA medical care; burial, survivors’, and insurance benefits; and more. Automated phone system; have Social Security or VA number available. | Website »

VA Medical Center: 1-423-926-1171

James H. Quillen VAMC, Mountain Home, TN
P.O. Box 4000, Mountain Home, TN 37684 | Website »

Vet Center: 633-0000

2817 E. Magnolia Avenue, 37914
Individual and group counseling and psychotherapy for all veterans who were in a war zone, in combat or wounded, from WWII to present. | Website »

Veterans’ Affairs Knoxville Outpatient Clinic: .545-4592

803 Ray Mears Boulevard, 37919
Medical and psychiatric treatment, counseling and medications for veterans. | Website »

Veterans’ Upward Bound Programs: 974-2132

1914 Andy Holt, 25 HPER, University of Tennessee, 37996-2745
For veterans (low-income or first in family to go to college) who are potential college students, even if GED is needed first. Free services prepare for enrollment in vocational, technical, or college level. Must have been discharged from the military on or after Jan. 31, 1955, under conditions other than dishonorable. | Website »