Many providers listed below offer nonemergency transportation for medical appointments, to and from nursing homes and hospitals, for holiday or special- occasion visits, and other trips. Some hospitals, eye doctors, medical, rehabilitation, or other providers offer free transportation for patients or clients to/from their facilities. Private pay; TennCare, when applicable.

Private companies and individuals also provide transportation for errands; see Errand Services, page 84. Seniors and their families often are concerned about driving safety; for services that help seniors drive safely, see Driver Safety.

AMR-Rural/Metro Ambulance

Nonemergency: 546-9646
Emergency: 911
Billing: 1-855-249-2841
Billing address: 10140 Gallows Point Drive, 37931 Emergency and nonemergency ambulance service.

Counseling for Transportation (CAC): 673-5001

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Helps callers determine which local transportation services suit needs and helps access those services. Free.

Knoxville Area Transit (KAT): 637-3000

301 Church Avenue, 37915
Public transportation. Seniors (age 65+) and persons with disabilities pay half fare with KAT ID or Medicare card. | Website »

KAT LIFT: 215-7850

301 Church Avenue, 37915
KAT’s paratransit service transports passengers with disabilities (as defined by ADA), Mon.-Sun., same hours as buses. Passengers must be certified before riding. Fare is $3 per one-way trip. Guests also pay fare; Personal Care Attendants ride free. Service is door to door within service area. Trip must be scheduled at least one day in advance.

Knox County CAC Transit: 524-0319

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Knox County CAC Transit provides accessible door-to-door transportation services to the residents of Knoxville and Knox County who live outside the KAT service area, Monday through Saturday between the hours of 5:00 a.m. and 9:00 p.m.  Rides must be scheduled no later than 11:00 a.m. the day before your appointment.  Office hours for scheduling are Monday-Friday between the hours of 8:00 a.m. to 4:45 p.m.  Knox County CAC provides limited employment transportation twenty-four (24) hours a day, seven (7) days a week.  All fares are $2.00 per person each way.  The fare does not apply to customers that qualify for other contract services with CAC Transit. | Website »

Knoxville Commuter Pool: 974-5255

Center for Transportation Research
600 Henley Street, Suite 309, 37996-4133
Commuter information about van pools for employment.

Lifeguard Ambulance Services: 637-7800

1006 Dutch Valley Drive, Suite B, 37918
Nonemergency ambulance service for interfacility medical transport. Also has a wheelchair-accessible van. | Website »

Out-of-Town Travel

Some bus lines and airlines offer senior citizen discounts. Airlines provide boarding and transit assistance on request.

Priority Ambulance: 688-4999

910 Callahan Drive, Suite 101, 37912
Emergency and nonemergency medical transport for scheduled interfacility transports. Ambulances have TVs for longer trips. | Website »

Smart Trips: 215-2916

City/county ride-share agency matches commuters who want to carpool, works with employers, has bicycling programs, and more. Participants are eligible to win gift cards from area vendors.

Taxicab Inspector: 215-7379

Call to report complaints or unresolved problems with taxicab or wrecker service companies.


See Taxicabs in phone book Yellow Pages. There are maximum rates that taxi companies may charge. Check with Taxicab Inspector for rates. Ask dispatcher in advance for approximate fare. Some companies offer special services for seniors, but you must ask.

TennCare Transportation

Amerigroup: 1-866-680-0633

To arrange nonemergency TennCare transportation for Amerigroup enrollees.

BlueCare and TennCare Select: 1-866-473-7563

To arrange nonemergency TennCare transportation for BlueCare and TennCare Select enrollees.

United Healthcare: 1-866-405-0238

To arrange nonemergency TennCare transportation for United Healthcare enrollees.

Volunteer Assisted Transportation (CAC): 673-5001

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Volunteers provide transportation in program vehicles, for eligible seniors and people with disabilities who require assistance for safe travel. Must apply for service. | Website »