Senior Information & Referral

Make a Gift to Senior Information

Senior Information & Referral provides information about services for older adults and persons with disabilities who live in Knoxville or Knox County. The agency also provides referrals to these services when needed.  Our Alliance of Information & Referral Systems (AIRS) – Certified Information & Referral Specialists (CIRS) can help direct you to a variety of services including, but not limited to:

  • Health Services
  • Employment Services
  • Housing
  • Transportation
  • Legal Services
  • Recreation
  • Support Groups
  • Emergency Assistance
  • In-Home Services
  • Minor Home Repair

Senior citizens and their family members, area civic groups, social service agencies, church groups, and more are all welcome to call when looking for assistance. We are the place you can call when you don’t know who to call.  To access services, call 865-546-6262, or drop by our office at the Ross Building (2247 Western Avenue), between 8:30 a.m. and 4:30 p.m., Monday through Friday. Specialists are also available for in-person appointments at the Knox County Senior Centers.  Call our office for dates and appointments.  This service is provided free of charge and without regard to income, race, creed, color, or religion.


  • United Way
  • Knox County
  • City of Knoxville
  • East Tennessee Area Agency on Aging & Disability/ Older Americans Act
  • Knox County Office on Aging
  • Community Support

John J. Duncan, Sr., Award for Senior Advocacy

This event is held each spring to honor a professional and an individual from the community who embody the legacy of the late Representative John J. Duncan, Sr., who was an advocate for the seniors of the Second District. Nominees must reside in Knox County and exhibit outstanding advocacy for seniors and senior issues. Nominations are solicited from the public each fall and should be mailed to Duncan Award Nominee, SIR, P.O. Box 51650, Knoxville TN 37950-1650, or delivered to the office at 611 Winona Street, Knoxville.

Watch the 19th Annual Duncan Awards recorded on May 6, 2021, at Hunter Valley Farms.