Crisis & Hardship Assistance

Provides limited help with food, shelter, clothing, utilities, supplies and fuel. Some agencies also offer counseling on a limited basis. Hot meals are served at various locations around town. Call 211 for locations and times.

American Red Cross: 584-2999

6921 Middlebrook Pike, 37909
Assistance for families who have lost homes to fire, flood or other disaster. Communication and financial assistance for service members and their families in emergencies.  |  Website »

Angelic Ministries: 523-8884

1218 N. Central Avenue, 37917
Household items, appliances, clothing, furniture (two large and two small) free with referral from agency or church. Distribution Tues. & Wed., 7:30 a.m. Office open Mon. – Thur., 10 a.m. – 3:30 p.m.  |  Website »

Baptist Center at Western Heights: 525-9068

1230 W. Scott Avenue, 37921
Community Market offers emergency help with food, 8 a.m.-12 p.m., Tues. and Thurs.; no referral needed. Clothing available 9 a.m.-11 a.m. on Tues. & Thurs.  |  Website »

CAC Homeward Bound: 546-3500

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Case management and emergency services for the homeless, including housing, counseling, educational services, and job training.  |  Website »

CAC Neighborhood Centers

Knoxville-Knox County Community Action Committee Assistance with benefits and services, including federal energy assistance. Home visit can be arranged if necessary.  |  Website »

East (East of Broadway): 546-5125

4200 Asheville Highway, 37914

South (South of the river): 577-7591

522 Maryville Pike, 37920

West (West of Broadway): 524-3345

L. T. Ross Bldg., 2247 Western Avenue, 37921 (street) P.O. Box 51650, 37950-1650 (mailing)

Community Chest of Knox County: 938-3517

2107 W. Emory Road, 37849
Help with clothing and household items. Very low cost.  |  Website »

Corryton Hospitality Pantry: 687-8438

Rutherford Memorial United Methodist Church 7815 Corryton Road, Corryton, 37721
Open on 2nd and 4th Thursdays of each month, 9 a.m.-12 p.m.
On 4th Thursdays, pantry offers USDA commodities.

CONTACT Care Line Crisis Care Line: 584-4424

P.O. Box 4641, Oak Ridge, 37831-4641
Supportive, nonjudgmental listening with referrals to other agencies when appropriate. Phones answered 365 days/year, 10 a.m. – 10 p.m.  |  Website »

Family Crisis Center: 637-8000

A service of Helen Ross McNabb Center
24-hour crisis hotline for victims of domestic violence to access safety planning and information about emergency shelter and support groups. Place of refuge for those experiencing domestic violence and their children. On-site counseling, advocacy, and case management.  |  Website »


Provides 3-day emergency supply of food. Pick up food at FISH Hospitality Pantry nearest you on days indicated. Hours vary. May use the pantries as often as needed.  |  Website »

East: 522-3474

600 S. Chestnut Street, 37914
Serves residents east of Broadway. Mon. & Fri., 10 a.m.-1 p.m.

Northwest: 971-4000

122 W. Scott Avenue, 37917
Serves residents west of Broadway. Tues., Thurs., 4th Sat., 10 a.m.-1 p.m.

South: 577-9600

115 Ogle Street, 37920
Serves residents south of the river. Wed. & Fri., 10 a.m.- 1 p.m.

FISH Delivery: 523-7900

For those unable to pick up food, call after 9 a.m., Mon.- Sat., to arrange delivery. Line stays busy; keep trying your call. Delivery orders will be taken each day as long as volunteer teams are available. If no answer, please call back the next day.

Knox Area Rescue Ministries: 673-6540

418 N. Broadway, 37917
Emergency food and shelter for families and adults (18+). Homeless assistance and substance-abuse program for adults. Crossroads (633-7654), a homeless resource center, offers crisis intervention, phone and computer access, short- term storage, limited transportation, and referrals to health care and social services.  |  Website »

Knox County Family Assistance Program (CAC): 546-3500

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Help with utilities, rent, mortgage, etc., for qualified families. Contact your CAC Neighborhood Center, page 65.

Knoxville Utilities Board: 524-2911

P.O. Box 59017, 37950-9017
Call for information on Levelized Billing Plan, referrals to community agencies or utility problems. Ask about third- party notification program that allows you to authorize another person to be notified if you receive a Final Notice for disconnection.  |  Website »

Ladies of Charity Emergency Assistance: 474-9348

Office and Thrift store: 247-5790
120 W. Baxter Avenue, 37917
Emergency assistance, Mon.-Fri., 9:30 a.m.-1:30 p.m. Provides clothing vouchers for adjacent thrift store and offers limited help with rent, utilities, and medications. Food pantry. Limited help with kerosene in winter (Dec. 1 – Apr. 1). Must have photo ID; also need documents showing Social Security numbers of everyone in household. Thrift store offers clothing, furniture, and household goods, Mon.-Sat., 9:30 – 4:15 p.m.  |  Website »

LIHEAP: Low-Income Home Energy Assistance Program (CAC): 637-6700

2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Year-round program offers low-income households limited help with utility bills and home-delivered fuels. Eligibility requirements. Call for an appointment.  |  Website »

Peninsula Behavioral Health Independent Living Program: 374-7272

Division of Parkwest Medical Center, member of Covenant Health
1451 Dowell Springs Road, Suite 101, 37909
Crisis assistance for persons currently receiving mental health services from a licensed provider. This is not a housing or residential program. Assistance includes rent deposits; utilities deposits; medicines; GED testing; and, on a limited basis, eye exams and eyeglasses. Help is limited to once a year per person. Call for eligibility requirements.  |  Website »

Positively Living: 525-1540

1501 E. Fifth Avenue, 37917
Provides housing and care for homeless persons suffering with HIV/AIDS, mental illness, addiction or a physical disability.  |  Website »

Salvation Army: 525-9401

409 N. Broadway, 37917
Emergency help with food, clothing, utilities (when funding is available), household items. Serves anyone, but must call for appointment. Assists battered and homeless women and their children; shelter and counseling at Joy Baker Center. Transitional housing program provides job-training and employment for homeless persons.  |  Website »

Samaritan Place: 684-1880

Program of Catholic Charities of East TN, Inc. 3009 Lake Brook Boulevard, 37909
Temporary emergency housing for seniors, age 60+.  |  Website »

Serenity: 971-4673

Knox Area Rescue Ministries P.O. Box 3310, 37927
Adult women’s long-term, residential addiction recovery program.  |  Website »

Sexual Assault Center of East Tennessee: 522-7273

A service of Helen Ross McNabb Center
24-hour crisis hotline for victims of sexual assault to access forensic nursing and information. On-site advocacy, therapy, education and outreach. Serving 16 counties in East Tennessee.  |  Website »

Volunteer Ministry Center: 524-3926

511 N. Broadway, 37917
The Resource Center, open Sun.-Thur., 7 a.m.-5 p.m., and Fri., 7 a.m.-4 p.m., offers meals, shower and laundry facilities, case management, life-skills classes, and more for homeless persons enrolled in VMC program to seek permanent housing. The Bush Family Refuge (673-0235), open Mon.-Fri., 9:30 a.m.-12 p.m. and 12:30-2:30 p.m., offers emergency assistance, counseling, some help with rent and utilities, food, transportation (limited), and help obtaining eyeglasses, prescriptions and other necessities for those who are homeless or marginally housed.  |  Website »

YWCA: 523-6126

420 W. Clinch Avenue, 37902
Transitional housing for women age 18+. Private rooms, shared bathrooms; communal living room and kitchen facilities. Program fees. Must fill out application and complete an in-person interview.  |  Website »