East Tennessee 2-1-1
East Tennessee 2-1-1 serves as the first point of access to all community services, including shelter and housing, food, substance abuse prevention/treatment, health facilities, mental health services, senior issues, financial assistance, legal assistance, child care, child and elder abuse services, disaster relief, crisis intervention, and volunteer opportunities.
East Tennessee 2-1-1 serves as one of several call centers that work to provide Tennessee with a statewide information and referral system. You can reach your local call center by dialing 2-1-1 or, if calling from out of the service area (865) 215-4211. Services can also be accessed from the internet portal (www.211tn.org). 2-1-1 provides free, confidential, multilingual information and referral services that connect the residents of East Tennessee to a full range of community, social, health, and government services.
Typical callers to 2-1-1 are those in need of services for themselves or for children, to the financially disadvantaged of all ages, to teachers, social workers, judges, nurses, doctors, and other social service professionals working to meet the complex needs of their clients or of their own lives.