A case manager, or care manager, is a professional, usually a social worker or nurse, who evaluates an older person’s situation to determine services needed and identify agencies that offer them. The case manager can sometimes arrange for the client to receive services and check to ensure that services are being reliably delivered.
Case managers can work for seniors or their families. Some work for service providers to determine eligibility for service, and some represent insurance companies and focus on keeping costs low. Some law offices, Personal Support Services Agencies, and other senior service providers have case managers (may or may not be certified) on staff to assist clients of that business. If you already work with such a service provider, ask if there is a case manager on staff.
Some case managers are certified as geriatric care managers by the National Association of Professional Geriatric Care Managers. Only agencies with at least one certified staff member are listed here. These case managers represent the person paying the fee. Certified geriatric care managers assist with decision-making; finding and advocating for services, such as housing; home-care services; medical management; communication (among family members, professionals, and service providers); social activities; legal help; financial management; government benefits and programs; and safety and security. They are aware of community resources and able to identify and engage local, cost-effective solutions.
151F Market Place Boulevard, 37922 | Website »
1825 River Shores Drive, 37914 | Website »
Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Case managers for eligible low-income seniors; in-home assessment, case management, referral to services. No fees; contributions accepted. | Website »