Frequently Asked Questions

What is One Call Club?

A membership program assisting you to maintain your health and independence by having one phone call access to reliable, reasonably priced services you need to remain safely in your home.

Can anyone become a member?

Membership in One Call Club for Seniors is limited to Knox and Surrounding County residents who are 50 and older.

I am a low-income senior. Is One Call Club for Seniors able to assist me?

Yes! One Call Club for Seniors has a Membership Access Plan that allows seniors, who meet eligibility requirements, to pay a reduced membership fee and utilize a no-interest revolving loan fund to pay for services.

I am still in good health. Why should I become a member?

Membership with One Call Club provides you with a safety net. In case of the unexpected, you will have people on your side and a dependable service in place.

What happens if I have an emergency at night or on the weekends?

One Call Club has an emergency phone number. With this number you are able to get the assistance you need 24/7. Call for Non-Medical emergencies only, call 911 for other emergencies.

How will you screen service providers?

We feel very strongly about making sure people or companies we recommend are licensed, insured and that a copy of both is kept in our office. We also check references verifying their quality of work and dependability. Additionally, we are checking lists with the Better Business Bureau and the Tennessee Department of Commerce and Insurance Consumer Affairs Division to ensure there are no complaints or problems with our service providers.

What if I decide to join in the middle of the year? Will I still pay the full price or is it pro-rated?

If you are joining in the middle of the year, please contact the office staff prior to submitting your paperwork and payment. They will supply you with the correct pro-rated amount for the month you will be joining in.

What if I need something that’s not on the list?

Ask us! The staff at One Call Club is here to help and will find someone for you.

Can I buy a membership for a loved one?

Yes, gift certificates are available.