Important Numbers

Emergency (Voice and TTY): 911
Police and Fire emergencies, city and county.
Business: 215-1100
If anyone in household has a disability or serious medical condition, send information about disability or condition to Knox County Emergency Communications District, c/o Amy Myers, 605 Bernard Avenue, 37921, to be recorded on computer for quick response in emergency.

Police & Fire

Police Department, City of Knoxville
Nonemergency: 215-1179
TTY nonemergency: 215-1179
General Information: 215-7000

Sheriff's Office, Knox County
Nonemergency: 215-1179
TTY nonemergency: 215-1179
General Information: 215-2432

Fire Department, City of Knoxville
Business: 595-4480

Rural Metro Fire Department
Serves only residents of county, outside city limits.
Business/Billing/Membership: 560-0239
Billing address: 1400 Center Point Blvd., Suite 172, 37932
Call for business, billing, or membership information. Nonmembers will be billed for service at a higher nonmember rate.

Medical Emergency

Rural Metro Ambulance
Emergency: 911
Nonemergency: 675-0775
Business: 675-3434
If anyone in household has a disability or serious medical condition, call business number to have information recorded on computer for quick response in emergency.

National Poison Control Center
1-800-222-1222
24-hour advice on emergency treatment. Poison and safety literature on request.

Knoxville Volunteer Emergency Rescue Squad
512 Chilhowee Drive, 37914
Emergency: 546-4821
Nonemergency: 546-4824
Medically trained emergency personnel.

Mental Health Crisis

Mobile Crisis Unit: 539-2409
For mental health crises. 24 hours/day, 365 days/year.

Contact Helpline: 584-4424
Crisis help line. 8:00 a.m.-10 p.m., Mon.-Sat.

Hope Line: 1-800-784-2433
Suicide prevention line. 24-hours/day. 365 days/year.

Family Violence/Sexual Assault

Family Crisis Center: 637-8000
24-hour crisis line for family violence.

Family Violence Helpline: 521-6336
24-hour hotline for family violence.

Safe Haven: 522-7273
24-hour crisis line for sexual assault and abuse.

Serenity Shelter: 971-4673
24-hour crisis line for family violence.

Emergency Shelter for Seniors

Samaritan Place: 684-1880
3009 Lakebrook Boulevard, 37909
Temporary emergency housing for people age 55+.

Aging Information

Knoxville-Knox County Office on Aging (CAC): 524-2786
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)

Senior Citizens Information &Referral Service (CAC): 546-6262
Office on Aging
611 Winona Street, 37917
Answers questions about services and problems concerning older citizens of Knoxville and Knox County.

General Information & Referral

211, East TN Information &Referral
Touchtone phone: 211
Rotary phone: 1-866-588-4211
Information and referral service links callers to appropriate resources, 24 hours/day, seven days/week.