Mental Health
For information about TennCare coverage of mental health services, see "Medical Insurance & Financing." See the "Action Guide" for more information about TennCare Partners. Call the Mental Health Association of East Tennessee, Inc., if you have problems or questions concerning TennCare’s coverage of mental health services.
Crisis Mental Health Services
Mobile Crisis Unit
539-2409
For anyone needing emergency mental health assistance, call 24 hours/day. This unit provides in-home assessments and can assist with an emergency commitment to the hospital.
» website
Geriatric Assessment Units
These hospital units evaluate older adults having medical, behavioral, mood or memory problems and provide short- term inpatient treatment. Medicare, TennCare, private insurance, and private pay. See "Assessment."
Information and Advocacy
Disability Law & Advocacy Center of TN
1-800-342-1660
3115 Essary Drive, Suite A, 37918
Advocates for legal rights of persons with developmental and mental disabilities, and investigates institutional abuse and neglect of persons with mental illness.
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Mental Health Association of East TN, Inc.
584-9125
9050 Executive Park Drive, Suite 104-A, 37923 (street)
P.O. Box 32731, 37930-2731 (mailing)
Specializes in mental health education, information and referral, screenings, referrals to support groups and services, and family and consumer advocacy. Specific assistance includes support group referrals, free mental illness screenings, and client access to care advocacy. Web site includes many resources concerning seniors and stress, dementia, depression, and more; also offers a free and anonymous Geriatric Depression Rating Scale. Call also to report problems with TennCare Partners (TennCare’s mental health services) or Safety Net Services; advocates with TennCare Partners to help get treatment access.
» website
NAMI of Knoxville (National Alliance for the Mentally Ill)
602-7807
5908 Lyons View Pike, Lakeshore Park, Cherry Cottage, 37919 (street)
P.O. Box 10004, 37939-0004 (mailing)
Offers public education about mental illness and advocates for services for the mentally ill. Provides free support groups, classes, and information about community resources for family and friends of persons who are mentally ill.
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Ongoing Mental Health Treatment and Counseling
See "Counseling" for a listing of agencies. Many home health care agencies and nursing homes provide mental health services, including monitoring of medication levels, education in behavior management, and counseling (in home or facility). Call Senior Citizens Information & Referral Service, 546-6262, for a list.
Cherokee Health Systems
Provides access to mental health care to anyone in the community: insured, underinsured, and uninsured. Sliding scale fee.
Broadway 525-2104
511 N. Broadway, 37917
Center City 544-0406
2018 Western Avenue, 37921
North Knox 947-6220
7714 Conner Road, Suite 105, Powell, 37849
West Knox 670-9231
10263 Kingston Pike, 37922
Helen Ross McNabb Center
637-9711
201 W. Springdale Avenue, 37917
In emergency, McNabb patients may call 24 hours/day.
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Higher Ground Intensive Outpatient Behavioral Services
545-7220
a member of Mercy Health Partners
900 E. Oak Hill Avenue, 37917
Intensive outpatient program. Free assessment. Call for an appointment, Mon.- Fri., 9:00 a.m.- 3:00 p.m. Lunch provided; transportation, if needed.
Peninsula Outpatient Centers
970-9800
A member of Covenant Health
6800 Baum Drive, 37919
Services include intensive outpatient program, partial hospitalization, counseling, medication management, support groups, and 12-step programs.
» website
Intensive Outpatient Programs
These programs specialize in emotional health recovery and substance abuse issues for people who need less intensive treatment than is provided in inpatient hospital programs but more intensive treatment than is provided in traditional outpatient programs. Medicare, TennCare, private insurance, private pay. See the listings under the previous section of Mental Health for those that provide intensive outpatient programs.
Psychiatric Hospitals
See "Hospitals."
