Important Numbers

Emergency (Voice and TTY) 911
Police, fire, and medical emergencies, city and county.
Administration 215-1100

Police & Fire

Police Department, City of Knoxville
Nonemergency: 215-4010
TTY nonemergency: 215-4010
General Information: 215-7000

Sheriff's Office, Knox County
Nonemergency: 215-2444
TTY nonemergency: 215-2444
General Information: 215-2432

Fire Department, City of Knoxville
Nonemergency: 215-4010
Business: 595-4480

Rural Metro Fire Department
Serves only residents of county, outside city limits.
Business/Billing/Membership: 560-0239
Billing address: 1400 Center Point Blvd., Suite 172, 37932
Call for business, billing, or membership information. Nonmembers will be billed for service at a higher nonmember rate.

Medical Emergency

Rural Metro Ambulance
Emergency: 911
Nonemergency: 546-9646
Business: 573-5779
If anyone in household has a disability or serious medical condition, call nonemergency number to have information recorded on computer for quick response in emergency.

Tennessee Poison Center
1-800-222-1222
24-hour advice on emergency treatment. Poison and safety literature on request.

Knoxville Volunteer Emergency Rescue Squad
512 Chilhowee Drive, 37924
Emergency: 546-4821
Nonemergency: 546-4824
Medically trained emergency personnel.

Mental Health Crisis

Mobile Crisis Unit: 539-2409
For mental health crises. 24 hours/day, 365 days/year.

Contact Helpline: 584-4424
Crisis help line. 8:00 a.m.-11 p.m., 365 days/year.

Hopeline: 1-800-784-2433
Suicide prevention line. 24-hours/day. 365 days/year.

Family Violence/Sexual Assault

Family Crisis Center: 637-8000
24-hour crisis line for family violence.

Family Violence Help Line: 521-6336
24-hour hotline for family violence.

Safe Haven: 522-7273
24-hour crisis line for sexual assault and abuse.

Serenity Shelter: 971-4673
24-hour crisis line for family violence.

Emergency Shelter for Seniors

Samaritan Place: 684-1880
a program of Catholic Charities of East TN, Inc.
3009 Lakebrook Boulevard, 37909
Temporary emergency housing for people age 55+.

Aging Information

Knoxville-Knox County Office on Aging (CAC): 524-2786
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)

Senior Citizens Information & Referral Service (CAC): 546-6262
Office on Aging
611 Winona Street, 37917
Answers questions about services and problems concerning older citizens of Knoxville and Knox County. Provides referrals to appropriate agencies.

General Information & Referral

211, East TN Information & Referral (CAC)
Touchtone phone: 211
Alternate phone: 1-866-588-4211
Information and referral service links callers to appropriate resources. 24 hours/day, 365 days/year.