NOTE: The 2017-2019 web edition is coming soon. It can also be downloaded as a PDF.
A service of the Knoxville-Knox County Office on Aging.
Photo of a doctor with a stethoscope

Case Management

A case manager, or care manager, is a professional, usually a social worker or nurse, who evaluates an older person’s situation to determine services needed and identify agencies that offer them. The case manager can sometimes arrange for the client to receive services and check to ensure that services are being reliably delivered.

Case managers can work for seniors or their families. Some work for service providers to determine eligibility for service, and some represent insurance companies and focus on keeping costs low. Some law offices, Personal Support Services Agencies, and other senior service providers have case managers (may or may not be certified) on staff to assist clients of that business. If you already work with such a service provider, ask if there is a case manager on staff.

Some case managers are certified as geriatric care managers by the National Association of Professional Geriatric Care Managers. Only agencies with at least one certified staff member are listed here. These case managers represent the person paying the fee. Certified geriatric care managers assist with decision-making; finding and advocating for services, such as housing; home-care services; medical management; communication (among family members, professionals, and service providers); social activities; legal help; financial management; government benefits and programs; and safety and security. They are aware of community resources and able to identify and engage local, cost-effective solutions.

Choices in Senior Care: 978-6168

151F Market Place Boulevard, 37922  |  Website »

Elder Advocates: 686-0508

2620 Mineral Springs Avenue, Suite A, 37917 (street)
1825 River Shores Drive, 37914 (mailing)  |  Website »

Knox Care Management: 1-866-323-2599

2600 Broadway, 37927 (street)
P.O. Box 3113, Knoxville TN 37927-3113 (mailing)  |  Website »

Project LIVE – Living Independently Through Volunteer Efforts (CAC): 524-2786

Office on Aging
2247 Western Avenue, 37921 (street)
P.O. Box 51650, 37950-1650 (mailing)
Case managers for eligible low-income seniors; in-home assessment, case management, referral to services. No fees; contributions accepted.  |  Website »

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2247 Western Avenue
P.O. Box 51650
Knoxville, TN 37950
The Office on Aging is a service of the Knoxville-Knox County Action Committee